Forgot Your Login Password?

• You can reset your login password through email verification. Please follow these steps:
• Login > Forgot Password > Change Account Password > Email Verification > Reset Your Password

Forgot Your PIN?

• The method to reset your PIN depends on your verification status.
• Before Verification: You can reset your PIN through email verification.
  • My Page > Account Management > Change PIN > Reset password > Email Verification > Reset Your PIN
• After Verification: You must re-verify your identity to reset your PIN.
  • Individual Customers - My Page > Account Management > Change PIN > ID(Mobile Phone) Verification > Reset Your PIN
  • Corporate Customers - My Page > Account Management > Change PIN > After ID(Email) Verification, Reset Your PIN

Are there any tax issues when recharging, acquiring, selling, or refunding (redeeming) Open Voucher?

• Vouchers are a type of fixed-amount bearer instrument that can be exchanged for goods and are not subject to VAT under Article 4 of the Value-Added Tax Act. Accordingly, tax invoices are not issued during transactions, and no tax is imposed when refunding Open Voucher. However, when goods or services are provided using the voucher, a cash receipt can be issued by the service provider at the time of supply.

Can Minors Use Open Voucher?

• This service is available only to adults aged 19 or older. Therefore, minors cannot use the service. For related inquiries, please contact the customer center ([email protected]).

How do I cancel Open Voucher recharge?

• Open Voucher recharge cancellation is only possible within 7 days of the payment. This applies only to recharges made via bank transfer or other payment methods (card, simple payments, etc.) and does not apply to recharges made via wallets.