Forgot Your Login Password?

• You can reset your login password through email verification. Please follow these steps:
• Login > Forgot Password > Change Account Password > Email Verification > Reset Your Password

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Forgot Your PIN?

• The method to reset your PIN depends on your verification status.
• Before Verification: You can reset your PIN through email verification.
  • My Page > Account Management > Change PIN > Reset password > Email Verification > Reset Your PIN
• After Verification: You must re-verify your identity to reset your PIN.
  • Individual Customers - My Page > Account Management > Change PIN > ID(Mobile Phone) Verification > Reset Your PIN
  • Corporate Customers - My Page > Account Management > Change PIN > After ID(Email) Verification, Reset Your PIN

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Can Minors Use Open Voucher?

• This service is available only to adults aged 19 or older. Therefore, minors cannot use the service. For related inquiries, please contact the customer center ([email protected]).

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How do I cancel Open Voucher recharge?

• Open Voucher recharge cancellation is only possible within 7 days of the payment. This applies only to recharges made via bank transfer or other payment methods (card, simple payments, etc.) and does not apply to recharges made via wallets.
• Open Voucher recharge cancellation requests can be submitted through customer service. For bank transfers, submit the transfer confirmation, and for other payment methods, submit the card authorization number along with your registered email address to customer service via email ([email protected]).
• A refund fee of up to 1,000 KRW may apply when requesting a cancellation.
• The refund processing period is within 3 business days, excluding weekends and holidays. For card payments, the processing time may vary depending on the card issuer.
• For further inquiries, please contact customer support by phone (070-7954-1249) or email ([email protected]).

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Is There an Expiry Date for Open Vouchers?